What is the currency displayed on the website?
The currency displayed on the website is in Hong Kong Dollars.
What forms of payment are accepted?
Can I cancel or change my order?
Is the payment process secure?
What if my product is out of stock?
Delivery & Pick-up
How to customize my order?
Question
What is your Return Policy?
Where do you deliver?
Can you deliver at a specific time?
What shipping options are available?
We offer free standard shipping for orders over HK$350. Orders will be delivered within 3-5 business days once payment has been made. Delivery time differ. Orders made over public holidays may take longer to arrive.
What shipping options are available?
We offer free standard shipping for orders over HK$350. Orders will be delivered within 3-5 business days once payment has been made. Delivery time differ. Orders made over public holidays may take longer to arrive.
How do I become a wholesale partner?
Customers can exchange any non-personalized items within 7 days from receipt of delivery. The items eligible for return must be new, unopened and unused. Original tags, wrapping, or boxes should be intact. Items which are personalized or discounted are not eligible for exchange. All products are non-refundable. RIS gifts reserves the right of final decision in the case of disputes. Please contact us at cs@risgifts.com for further arrangement.
How do I become a wholesale partner?
Customers can exchange any non-personalized items within 7 days from receipt of delivery. The items eligible for return must be new, unopened and unused. Original tags, wrapping, or boxes should be intact. Items which are personalized or discounted are not eligible for exchange. All products are non-refundable. RIS gifts reserves the right of final decision in the case of disputes. Please contact us at cs@risgifts.com for further arrangement.
